Understand emotions.
Resolve conflict.
Build emotional intelligence, practise the 6R framework, and choose effective ways to manage conflict.
Study sections
Follow the order or choose a sectionWhat is Emotional Intelligence?
Imagine a world with no emotions. No anger, no joy, no fear. We would be like robots. No movies, no web series, no drama — no fun at al…
02The 6R Framework for Emotional Resilience
Your heart beats fast before a presentation. Your mind goes blank. Your hands shake. Is something wrong with you? No — your brain think…
03Understanding Emotional Intelligence — Goleman's Five Principles
A 19-year-old who didn’t finish his degree on time. Night shifts at a hotel. Angry guests shouting at him. How did he turn all that int…
04What is Conflict Management? — Types of Conflict
“Follow your heart,” everyone says. But what if your heart says one thing and your head says another? That is a conflict — and it happe…
05Understanding Conflict Management — Five Styles
Two teammates want different designs for the app. One refuses to budge. One gives up. One splits the difference. One finds a better des…
06Emotional Intelligence and Conflict Management Applied
A professor became Head of his Department — and changed his title to “ Heart of Department”. Why? Because, he says, it’s the heart that…